GeneMine

Support

Genemine


Our Mission

At GeneMine, we provide exceptional works of art backed by exceptional service and attention to detail. Every step of the process is designed to ensure the best quality print is produced and your privacy is maintained.

We are proud of our satisfied customers and products, and back every piece we produce with a zero risk, money back or replacement guarantee so you can be confident your unique masterpiece is perfect in every detail.

DNArt portraits look stunning, are a real talking point and are truly unique, and we love bringing this special artwork to interesting, unique people.

Genemine

About Us

Combining art and science requires a great deal of knowledge in order to faithfully replicate our biological processes and put them on the pedestal of art. That’s why we combine the expertise of PhD scientists and graphic designers to create art which is personalised especially for you.

100% Satisfaction Policy

If you are for any reason not satisfied with the product you received simply return it to us and we will gladly refund your purchase in full (excluding handling and shipping cost) or make another copy at no extra cost. Just send us an email or contact us within 1 week of receiving the canvas and we will work with you to make sure you are 100% happy with your purchase.

Privacy

We appreciate the apprehension many people have around DNA samples, which is why we make sure your privacy is always a top priority. We have rigorous monitoring and handling procedures to prevent accidental mislabeling or loss, and your sample is barcoded and only identified by a tracking number (not your name). Only the GeneMine employee assigned to your order will have access to your sample and fingerprint.

Your privacy and confidentiality is of utmost importance to us so your sample, electronic version of your DNA fingerprint and your email address will NEVER be passed or disclosed to a third party.

The sample that we receive from you is held securely for two months after we deliver your canvas (in case you are not completely satisfied) then destroyed, and the electronic image is erased six months after delivery (in case you wish to order further products).

Shipping

We are based in New Zealand and ship worldwide. All products are carefully packaged to prevent damage in transit and delivered by signature required courier. Shipping charges for New Zealand and Australia are provided when ordering a portrait; if you are ordering from overseas we recommend contacting us prior to ordering to confirm shipping costs for your address.

Legal

The DNA fingerprint generated for use in DNArt portraits is not suitable and should not be used for paternity testing, nor is admissible in court. This is because samples used in such cases must be collected by an independent, court appointed person, and a modified fragment detection procedure is used to achieve higher resolution and improved fragment seperation.

Disclaimer

Since we do not control sample collection we cannot guarantee the accuracy of the soure of the cells. Our procedures and strict monitoring virutally eliminate errors and inaccuracies, however in the unlikely case of a handling error, sample mixup or technical fault you will be refunded the purchase price, or we will reprint a new canvas free of charge.

Further Information

Please read our FAQ (Frequently Asked Questions) for answers to our most common enquiries, or contact us with your question.